Support

Support is given on a best-effort basis through the channel below. No response time is promised.

Ask#

The community and the operators share one Discord server. It is the channel for a question about the API, a billing problem, a deposit that has not credited or a provider listing.

What to include#

• A billing question — the generation id, which is the X-Generation-Id response header of the request. It addresses every record of that request.
• A deposit that has not credited — the transaction hash and the network. A withdrawal from an exchange arrives from an address that cannot be matched to an account automatically, and needs both to be credited by hand.
• A provider problem — the provider and the model id, and the generation id of a request that failed.

Never post an API key, a session cookie or a wallet's secret phrase. A leaked key is deleted from the account's Keys tab.

Answers without asking#

• Status shows the live health, uptime and response time of every endpoint.
• The Activity tab lists every request on the account and opens each onto everything recorded about it, including the endpoints routing tried.
• Troubleshooting & FAQ maps symptoms to fixes, and Errors & rate limits lists every status a request can return.
• A provider reads its own endpoints' requests, errors and health under Health & errors in the provider console.
• Exporting or deleting an account's data needs no request: both are on the account's Privacy tab.